The Hawaii Convention Center (HCC) is an Americans with Disabilities Act (ADA) compliant facility. We work with meeting planners and event organizers to provide reasonable accommodations for all of our attendees. Each event organizer has their own team who can answer specific questions about their event. Guests that need accommodations such as large print materials, Braille, sign language/oral interpreters or other special needs during an event, should contact the event organizer.
The Hawaii Convention Center is equipped with assistive listening systems. They are available through the audio-visual office by calling (808) 943-3041 or dialing 3041 from any house phone for reservations.
Accessible ATMs are located in three locations at the Hawaii Convention Center: two locations on the Lobby level and next to the Business Center on the 3rd floor.
Automatic doors have been installed at the front entrance on Atkinson Drive.
Permanent wheelchair lifts are located in our Lili’u (Room 310) and Emalani (Room 320) theaters. Stages and risers can be made accessible with a portable platform lift or ramp.
HCC meeting rooms and elevator signs contain Braille text and raised characters for guests with vision loss. If materials for an event are needed in large print, Braille or audio formats, please contact your event organizer who will be able to assist. If materials related to the Center are needed, please contact your Event Manager or email firstname.lastname@example.org.
All floors of HCC are accessible by elevator. Each elevator is equipped to accommodate persons needing assistance. Elevators are located in the lobby and from the Ala Wai Promenade.
HCC personnel have been trained in proper emergency preparedness. Guests with disabilities needing special assistance in case of an emergency should advise their meeting planner in advance of or at the event. In the event of an emergency, all guests should follow the direction of Security and HCC staff.
To accommodate wheelchair drop-off, sloped ramp entrances are located at the main entrance on Atkinson Drive.
Emergency warning systems are equipped with both audible and visual strobe alarms.
Maps indicating accessibility aids are provided on digital display boards located on all floors of the Center.
HCC now offers a private, comfortable and clean space to pump or nurse. Look for the nursing pod located at the Lobby Level near Exhibit Hall 1.
HCC’s ADA compliant Mamava lactation pod is spacious, secure and offers a 60’’ turnaround and grab bars for easy wheelchair access. The pod includes the following features:
• Secure access with Mamava app or access code
• Two benches,
• Dual outlet and USB port,
• Shelf, mirror, and coat hook
• Ceiling vents and exhaust fan
• Occupancy-activated lighting
To unlock, users may download the Mamava app or use HCC’s house phone (located beside the pod) and dial “0” to request for the access code.
Accessible parking for both regular vehicles and vans is available at HCC. Alternate arrangements can be made for vans and other vehicles which cannot be accommodated in the parking garage by calling (808) 943-3000. Vehicle clearance in the parking garage is 8’11”.
Two accessible unloading and loading zones are available at the Atkinson Drive main entrance.
All restrooms are equipped with accessible facilities; including height compliant sinks, hand towel dispensers, hand sanitizer dispensers, urinals and toilet stalls. All restroom facilities are completely hands free including the entrance to the restroom. A private accessible restroom is located in the Lobby.
The HCC Business Center has mobility scooters for rent. To make a reservation, please contact our Business Center at HCCBusinessCenter@hccaeg.com or (808) 792-6699.
Service or guide animals are allowed in the Hawaii Convention Center facility. Service animals must be on a leash or harness, under the control of the handler and must be housebroken. The animal handler will be responsible for their sanitary needs.
Theatre Seating & Lifts
Wheelchair accommodations are available in both the Lili`u (Room 310) and Emalani (Room 320) Theaters. There are wheelchair lifts in both theaters to assist those who wish to be seated on the upper level.
Water fountain stations in the Center include a water fountain that is accessible to wheelchairs. Drinking cups are also provided for your convenience.
Wheelchairs for Loan
Meeting planners or attendees who require a wheelchair for use during an event should make arrangements directly with a wheelchair rental company. For more information, please call the Events Department at (808) 943-3500.
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