HCC - Water Statue

ADA Accessibility

The Hawaii Convention Center (HCC) is an Americans with Disabilities Act (ADA) compliant facility. We work with meeting planners and event organizers to provide reasonable accommodations for all of our attendees. Each event organizer has their own team who can answer specific questions about their event. Guests that need accommodations such as large print materials, Braille, sign language/oral interpreters or other special needs during an event, should contact the event organizer.

Use the links below to jump further down the page for specific information.

 

Assistive Listening Systems

The Hawaii Convention Center is equipped with assistive listening systems. They are available through the audio-visual office by calling (808) 943-3041 or dialing 3041 from any house phone for reservations.

Automatic Doors

Automatic doors have been installed at the front entrance on Atkinson Drive.

Auxiliary Aids

Permanent wheelchair lifts are located in our Lili’u (Room 310) and Emalani (Room 320) theaters. Stages and risers can be made accessible with a portable platform lift or ramp.

Braille Text

The Center’s meeting rooms and elevator signs contain Braille text and raised characters for guests with vision loss. If materials for an event are needed in large print, Braille or audio formats, please contact your event organizer who will be able to assist. If materials related to the Center are needed, please contact your Event Manager or email eventinfo@hccaeg.com.
 

Elevators

All floors of the Center are accessible by elevator. Each elevator is equipped to accommodate persons needing assistance. Elevators are located in the lobby and from the Ala Wai Promenade.

Entrance

To accommodate wheelchair drop-off, sloped ramp entrances are located at the main entrance on Atkinson Drive.

Fire Alarms

Emergency warning systems are equipped with both audible and visual strobe alarms.

Maps

Maps indicating accessibility aids are provided on digital display boards located on all floors of the Center.

Parking & Loading

Accessible parking for both regular vehicles and vans is available at the Center. Alternate arrangements can be made for vans and other vehicles which cannot be accommodated in the parking garage by calling (808) 943-3000. Vehicle clearance in the parking garage is 8’11”.

Two accessible unloading and loading zones are available at the Atkinson Drive main entrance.

Restrooms

All restrooms are equipped with accessible facilities; including height compliant sinks, hand towel dispensers, hand sanitizer dispensers, urinals and toilet stalls. All restroom facilities are completely hands free including the entrance to the restroom. A private accessible restroom is located in the Lobby.

Scooters

The Hawai‘i Convention Center Business Center has mobility scooters for rent. To make a reservation, please contact our Business Center at HCCBusinessCenter@hccaeg.com or (808) 792-6699.

Service Animals

Service or guide animals are allowed in the Hawaii Convention Center facility. Service animals must be on a leash or harness, under the control of the handler and must be housebroken. The animal handler will be responsible for their sanitary needs.

Theatre Seating & Lifts

Wheelchair accommodations are available in both the Lili`u (Room 310) and Emalani (Room 320) Theaters. There are wheelchair lifts in both theaters to assist those who wish to be seated on the upper level.

Water Fountains

Water fountain stations in the Center include a water fountain that is accessible to wheelchairs. Drinking cups are also provided for your convenience.

Wheelchairs for Loan

Meeting planners or attendees who require a wheelchair for use during an event should make arrangements directly with a wheelchair rental company. For more information, please call the Events Department at (808) 943-3500.

The Hawai‘i Convention Center has one wheelchair that can be signed out toa  guest for emergency use on a first-come first-served basis.